Frequently asked questions

Buying

How do I find the right tyre size? The size is printed on the sidewall of your current tyre, e.g. 205/55 R16 91V: 205 is the width in millimetres, 55 the aspect ratio (height as a percentage of width), 16 the rim diameter in inches. 91 is the load index and V the speed index – new tyres should have at least the same values. Approved sizes are also listed in the car's manual or on the label in the door frame.

Does the car have different sizes front and rear? Yes, some sports cars do. Add two tyres of each size to the cart – both lines end up in the same order.

How many tyres should I buy? We recommend four identical tyres for the best handling. If you replace only two, the new ones should go on the rear axle. The default quantity in the shop is 4, but you can change it.

What do "Premium", "Medium" and "Budget" mean? They are price classes to help you compare. All tyres we sell are approved for Norwegian conditions, but premium brands tend to perform better in tests, with lower noise and longer life.

What does the EU label mean? The EU label shows fuel efficiency (A–E), wet grip (A–E) and noise (dB). Click the label on the product page to see the full product sheet in the EU database EPREL.

Payment

When is my card charged? When you order, the amount is reserved on your card, in Vipps or with Klarna. It is only charged when the tyres are ready for pickup or have been shipped – you get an e-mail about it. Cancelling before that costs nothing.

Which payment methods can I use? Visa and Mastercard, Vipps and Klarna. Business customers can use card and Vipps.

Is the order confirmation also a confirmation of my workshop appointment? No. The order confirmation covers the tyre purchase. Your requested appointment is confirmed in a separate e-mail once we have checked the calendar.

Delivery and pickup

How quickly do I get the tyres? Tyres in our own stock are ready the same or next working day. Tyres we order from the supplier's warehouse in Gothenburg normally reach the workshop within 3 working days and are ready for pickup within 3–5 working days. With home delivery it normally takes 6–9 working days from order to delivery – a little longer in high season and to some parts of the country.

What does shipping cost? Pickup at the workshop is free. The price of home delivery depends on postcode and number of tyres and is calculated at checkout – see Shipping and delivery.

What if the tyre is sold out after I ordered? We contact you immediately and offer an equivalent tyre or cancellation at no cost.

Fitting and appointments

How do I book an appointment? Choose services when you pick "Pickup" at checkout, and choose a time right after the purchase – or go to Book an appointment. You can choose times up to 30 days ahead. We confirm by e-mail, usually within one working day.

What does fitting cost? See Services and prices. The price depends on the size of the car (passenger car, SUV/van or large SUV/van) and is confirmed by the workshop when it confirms the appointment. Services are paid at the workshop when the work is done – not in the web shop. If you buy the tyres from us, you get 10 % off the fitting.

Can I book without buying tyres? Yes – for example a wheel change with your own tyres, puncture repair or A/C service. Call us on +47 966 69 166 or use Book an appointment.

I need to cancel or change my appointment. Reply to the confirmation e-mail or call us as early as possible, preferably the day before.

Returns and complaints

Can I withdraw from the purchase? Yes, within 14 days after receiving the tyres, as long as they have not been mounted or driven on. See Returns and right of withdrawal.

The tyre is faulty – what do I do? Contact us as soon as possible with your order number and photos. You have the right to complain for at least two years.

Tyres and seasons

When do I need winter tyres? Norway has no fixed date for winter tyres, but you must have tyres suited to the conditions – in practice winter tyres when there is ice or snow. Studded tyres are allowed from 1 November until the first Sunday after Easter Monday (in Nordland, Troms and Finnmark from 15 October to 1 May). Always check the current rules at vegvesen.no.

What is the minimum tread depth? The legal minimum is 1.6 mm for summer tyres and 3 mm for winter tyres. For safety we recommend changing earlier.

How do I store my tyres? Dry, dark and cool, lying flat or – on rims – standing with slightly reduced pressure. EVVA does not currently offer tyre storage.

Didn't find your answer? Contact us – we are happy to help.